Shipping policy

Order Processing

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

We offer fast, reliable flat rate shipping across Australia.

Standard Shipping (Australia‑wide): 3–7 business days

Order Tracking

Once your order ships, you will receive a tracking link via email. Please allow up to 24 hours for tracking updates to appear.

Shipping Delays

While we aim to deliver your order as quickly as possible, delays may occur due to high order volumes, carrier issues, or circumstances outside our control (weather events, customs processing, etc.). Bionicle Nutrition is not responsible for delays once the package has been handed to the carrier.

Incorrect Shipping Information

Please ensure your shipping details are accurate. Bionicle Nutrition is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately — we may be able to update the address before dispatch. Once dispatched we will be unable to make any changes.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact our support team within 7 days of delivery. We will work with the carrier to resolve the issue and may offer a replacement or store credit depending on the situation.

Returns Due to Non‑Delivery

If a package is returned to us due to an incorrect address, failure to collect, or refusal of delivery, the customer is responsible for additional shipping fees to resend the order.